ORDERS & SHIPPING
Click here to go to our Shipping & Returns page for more information.
Please double check that the shipping address you used matches your location. If so, check with your neighbours to make sure someone near you didn’t receive your package by mistake. If you still haven’t located your package 24-48 hours after it says it was delivered please email Shop@StormActive.com.
Please email us on Shop@StormActive.com and a member of our team will contact you.
We do not cover taxes, duties and international processing fees.
Double-check your order confirmation email as this should not have happened due to the multiple checks we have in place. We apologise for the inconvenience if the item is missing. Please email Shop@StormActive.com to get this issue sorted.
Please contact us via email at Shop@StormActive.com. Give as much information as possible, sending photos of the issue would is highly recommended. After our team has reviewed this we will refund or exchange the item(s) for you.
Before contacting us, please double check your order confirmation email. If the item is wrong please email Shop@StormActive.com and we will make sure to refund or exchange the item for you.
We ship using Royal Mail and DHL GoGreen Shipments.
Yes we do, click here to go to our Shipping & Returns page for more information.
CANCEL/AMEND MY ORDER
If you wish to cancel your order, please email Shop@StormActive.com as soon as possible. We shall endeavour to cancel your order. However, at some point in the dispatch process, we would have reached a point of no return and your order will continue to be sent - Note that this point of no return may happen before we send the order dispatch email.
Please email Shop@StormActive.com as soon as possible. We shall endeavour to amend your order if possible.
We currently accept Visa, MasterCard, Maestro, American Express, Shop Pay, Apple Pay and Google Pay.
We accept British Pound Sterling.
RETURNS & EXCHANGES
You can return items as long as it is within 30 days of receiving your order. We only accept unworn, unwashed items with the tags still attached. Click here to go to our Terms & Condition page for more information.
To initiate a return or exchange, email Shop@StormActive.com and quote your order confirmation number.
Once we receive your item(s), we aim to process the refund or exchange within 3 working days. Refunds will be made in the same form as the original payment.
FIT & SIZING
Check out our size guide for detailed information. If you are still not sure? DM us on Instagram @storm.active or email our team at Shop@StormActive.com.
Please Click here for our Size Guide Page
PRODUCT INFORMATION & CARE
Wash in cold water with like colours and flat dry to keep your STORM ACTIVE in the best shape possible. Why? It’s the best way to take care of your clothes - it ensures the colour stays true to itself, additionally it’s better for the environment and reduces energy.
SUSTAINABILITY & MANUFACTURING
Yes we are. We are always looking at improving in this aspect to become even more sustainable than we already are. Currently:
Your discount code will be sent by email, in case you didn’t receive it check your spam. Please allow up to 24 hours before contacting us at Shop@StormActive.com.
Double-check it's the correct discount code and hasn't already been used before contacting us at Shop@StormActive.com.
Please send us a detailed email to Marketing@StormActive.com and our team will get back to you.
STORM ACTIVE is sold exclusively online at StormActive.com.
We are always happy to work with you, please send us an email at Marketing@StormActive.com with your media kit or DM @storm.active.
We offer 10% off if you sign up to our newsletter.
Yes we do, please email Marketing@StormActive.com to find out more about this.